If there is an issue with your product, please follow the steps outlined here.
All reprints are produced in an expedited manner. They typically arrive within 5-7 business days after the reprint is submitted. However, we cannot make any guarantees regarding these turnaround times.
Once the reprint leaves our facility in Shanghai, you will receive another shipping notification referencing original order number via separate e-mail with a tracking number.
Please note there is no need to return the original item.