If you have uploaded a .png file and dragged and dropped it onto your album cover for use as a customer logo and it looks like the image below, the file does not have a transparent background.
To resolve this, create or edit the file so it has a transparent background, reupload it into the software and add it to the cover.
Please note: This issue can occur with the following embellishment types:
- UV Print
- Laser Engraving
- Raised Foil
- Raised Varnishing
For more information, please call 1-888-966-9539 or email support@zno.com.