Custom-made products based on personal photos are non-returnable/non-exchanable, that means you no need to return the package. But If we send you the wrong items; the damaged items. we will reprint a new one or give you a refund.
Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service by email(email@example.com) and they will spare no effort to help.
We apologized for any inconvinient to you caused by this.
If you are unhappy with the order you received or if you received a damaged product, please email firstname.lastname@example.org. Reports made to the Support team over the phone will not be accepted.
In your email, please include:
1) Name on the account
2) Order number
3) Name of your project or product
4) Describe the issue. Please include pictures of the product you received that demonstrates the issue.
-If your product is damaged, please take a picture to show the damage.
-Else, please take a picture to demonstrate the product issue to explain why you are unhappy with what you received.
Pictures are required in order for the support team to review and compare what was ordered and what was made. After review, we will be happy to work with you to determine on a resolution for a reprint.
- If your order was cancelled by yourself, the refund is processed automatically back to your original payment method at time of cancellation.
- If your cases meet reprint condition, but you don't want a reprint, we can give you a all or part refund based on the degree of loss or damage.
- Please allow 5-10 business days for bank processing before the refund will appear back in your bank account.