Zno Reprint and Refund Policy for Print Products
All Zno Lab print products are not returnable or exchangeable. Do not ship and return the product back to Zno.
For any reason you are unhappy with the product you received, please email support@zno.com. Reports made to the Support team over the phone will not initiate a reprint or refund. An email with pictures to demonstrate the issue is required.
In your email, please include:
1) Name or email address on the Zno account
2) Order number
3) Name of your project or product
4) Describe the issue.
5) Pictures that clearly demonstrate the issue.
Pictures are required to review and compare what was ordered and what was made. After review, we will be happy to work with you to determine on a resolution for a reprint or refund.
All refunds are made to the original payment method used in the order. Please allow 5-10 business days for bank processing for the refund to appear in your bank account.
Zno Cancellation and Refund Policy for All Subscriptions Plans
Zno offers different membership savings plans and software subscription plans. This includes but not limited to, Maker Plan, Pro Plan, Zno Designer Software Plans, Zno Gallery Software Plans, Zno Slideshow Software Plans and more. This refund policy is applicable to all Zno subscription plans.
To cancel your Zno subscription plan, please email support@zno.com to submit your cancellation request.
In your email, please include:
1) Name or email address on the Zno account
2) Software or Subscription Name
3) Reason for cancellation
-If your subscription cancellation request is received within 3 days of your last subscription payment, your subscription will be cancelled and the last subscription payment will be refunded in full.
-If your subscription cancellation request is received after 3 days of your last subscription payment, your subscription will be cancelled at your next subscription billing date and no refund will be made for the current subscription billing cycle.
If there is a major service interruption of 24 hours or more, you may request to cancel and receive a refund for the remaining numbers of days left in your subscription billing cycle.
All refunds are made to the original payment method. Please allow 5-10 business days for bank processing for the refund to appear in your bank account.
No refunds will be made for any prior subscription billing cycles.