All orders are printed and shipped from our lab in Shanghai, China. For both US shipping and international shipping, we offer two options:
- Priority Shipping - Estimated delivery time of 5-7 business days
Orders with priority shipping are shipped directly from our print lab in Shanghai.
- Standard Shipping - Estimated delivery time of 8-12 business days
Orders with Standard Shipping to the United States are bulk shipped to the US and then passed to UPS or USPS for final delivery. Your order status will reflect "In Production" until the local shipping partner processes shipment.
All time estimates include order processing, manufacturing, and delivery. When you select your shipping option during checkout, an "estimated delivery date" will be listed.
This date is an estimate. It is not a guarantee of delivery. All products are custom made in our lab in Shanghai, China and some products require additional time. A shipping notification email with a tracking number will be emailed to you when the shipping label has been created for your order.
We are not responsible for any delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc).
We do not collect nor are we responsible for VAT, but we are responsible for custom duties. If customs duties are required to collect your order, please email firstname.lastname@example.org a picture of your paid customs duties receipt and we will refund your customs payment.
Zno is not liable for any lost revenue caused by transit delays as a result of customs, or shipping carrier process (such as but not limited to weather/mechanical delays, package marked as undeliverable, address issues, etc).
Zno does not track order delivery to ensure order is delivered by estimated delivery window. If the shipping company has not delivered your order as reported on their website, please email Zno (email@example.com) with your order number and expected delivery date so that Zno may open an investigation with shipping company. Please note Zno will need to wait for investigation findings with shipping company before any action will be taken. Investigations typically take two weeks to conclude.
If a shipping company website reflects partial delivery, please contact the shipping company for delivery details for balance as shipping company is in possession of the remaining order.