For both US shipping and international shipping, we offer two shipping options:
-Standard Shipping: 8-12 business days
-Priority Shipping: 5-7 business days
All time estimates include order processing, manufacturing, and delivery. When you select your shipping option during checkout, an estimated delivery date will be listed for you to see and anticipate delivery.
The date is an estimated delivery date. It is not a guarantee of delivery. All products are custom made and some products require additional time. A shipping notification email with a tracking number will be emailed when the order has shipped.
We are not responsible for any delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). We do not collect nor are we responsible for VAT, but we are responsible for custom duties. If customs duties are required to collect your order, please email email@example.com a picture of your paid customs duties receipt and we will refund your customs payment.
Zno does not track order delivery to ensure order is delivered by estimated delivery window. If the shipping company has not delivered your order as reported on their website, please email Zno (firstname.lastname@example.org) with your order number and expected delivery date so that Zno may open an investigation with shipping company. Please note Zno will need to wait for investigation findings with shipping company before any action will be taken. Investigations typically take 2 weeks to conclude.
If shipping company website reflects partial delivery, please contact the shipping company for delivery details for balance as shipping company is in possession of the remaining order.