We offer two shipping options:
-Standard Shipping: 8-12 business days
-Priority Shipping: 5-7 business days
All time estimates include order processing, manufacturing, and delivery. When you select your shipping option during checkout, an estimated delivery date will be listed for you to see and anticipate delivery.
The date is an estimated delivery date. It is not a guarantee of delivery. All products are custom made and may require additional time. A shipping notification email with a tracking number will be emailed when the order has shipped.
We are not responsible for any delays as a result of customs, or carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). We do not collect nor are we responsible for VAT, custom duties, or taxes.
If the shipping company has not delivered within ESTIMATED delivery window, please email Zno (support@zno.com) with your order number so that Zno may open an investigation with shipping company. Please note Zno will need to wait for investigation findings with shipping company before any action will be taken. Investigations typically take 2 weeks to conclude.