We often ship your order with multiple items as a multi-piece shipment. This means that the shipper received multiple boxes under one tracking number.
Sometimes, the shipper may deliver one or most of a multi-piece shipment in a single delivery while another piece is still in transit.
To confirm that your multi-piece shipment is still in transit, please log into your account and go to My Orders here.
In this screen, under Actions, you will see Track Package. If you click on that link, it will open a new browser window to the tracking number.
A multi-piece shipment will have a tracking number that says piece 1 of 3, as an example. If any part of the shipment is still in transit, the delivery line will not be completed, see example below.
The final pieces of a multi-piece shipment are typically delivered within 1-2 business days of the original delivery. If more than three business days have passed since the original delivery and you are still missing items, please give us a call at 1-888-966-9539 or send us an email to support@zno.com with the order number and we will work with you to resolve the issue.