Update June 17, 2020
Our shipping partners continue to have intermittent issues from transit delays, personnel issues and shutdowns for safety concerns. Extra time may be needed for shipping partners to process the package and update their systems. Please allow extra time for delivery and continue to use the tracking number to monitor your package and delivery date. They will have the most up to date information.
Thank you for your patience.
Update April 23, 2020
We are observing that shipping time is fluctuating and sometimes orders are taking longer to deliver than our estimated scheduled delivery dates. We have been in contact with our shipping carriers to get updates and answers, but during these uncertain times, they're trying to do their best to have all packages delivered as quickly as possible as well.
We would like to ask our customers for patience and please use the tracking number to track the package to get estimated delivery dates from the shipping carrier. Once we pass the package to the shipping carrier, the situation is beyond our control. We have no say in how the package is processed for delivery by them. They will have the most up to date information.
We sincerely apologize for any inconvenience this may bring.
Update March 19, 2020
A lot of customers has been asking about store credit, and we would like to let you know:
If your unused store credit expires during this time, we will honor the unused store credit at a future date. When you are ready to place an order with the expired credit, email email@example.com with your request and we will add it back to your account. We know these are difficult times, and by honoring the expired credits, we hope it will help you and be one less thing to worry about!
Update March 18, 2020
Dear Zno Customer,
Zno is fully operational and in production. There is no production delay at this time. We are observing minimal shipping delay, but shipping time is dependent on your shipping carrier. If you have a tracking number, please track your package with your carrier. They will be best to help you with an estimated delivery date.
We, at Zno, are strictly monitoring the COVID-19 situation to ensure safety first, safety for our employees and safety in our products. As many of you know, Zno has operations both in the United States, in San Jose, CA, and in Shanghai, China. The spread of the virus has curbed in Shanghai in the last few weeks while it has escalated in the US and internationally.
At our operations in Shanghai, we continue to make sure our workers are not showing any symptoms of being sick when reporting to work, and wearing masks and gloves while working. High-touch surfaces are frequently cleaned.
At our US office, the San Francisco Bay Area is under a shelter-in-place order, and the office is closed. The US Team is working remotely from home to provide continued service to Zno and its customers.
Based on what has been reported, COVID-19 is spread like the flu, primarily from direct human contact, such as sneezing or coughing. The virus survival rate on surface is a maximum of 3 days and therefore, the likelihood of it spreading from a contaminated surface is very low. It falls short of the shipping time required to ship a package from Shanghai.
This is an unprecedented time that we are going through currently. But we, at Zno, is up and running and will continue to offer our products and services to you. We ask for your patience and understanding and our team will do our utmost to assist you with any problems, questions or concerns you may have. Please do not hesitate to reach out and contact us.
Stay safe and stay healthy.
The Zno Team