If you need to change your shipping address within 12 hours of submitting the order, you can edit your shipping address by logging into your Zno account, clicking on "My stuff" and then selecting "My Orders" in the dropdown menu. Please click on the "Modify Shipping Address" link and enter your new shipping address. The updated address will be displayed on the order details page.
If the "Modify Shipping Address" link is greyed out, please send an email to email@example.com. We will check your order status and see if the address can be updated (In the email, please remember to include your order number and the new shipping address.)
For orders shipping via the Standard method, if the order status reflects 'In Production' but has bulk shipped to our distribution center, we can no longer change the shipping address. Order status will not reflect bulk shipment status. You will need to wait for your shipping notification email and use the tracking number to directly contact the carrier in order to change the address.
If your order is still 'In Production' and has not bulk shipped to our distribution center, we will be able to change your shipping address for you.
If your order has a status of 'Shipped', the shipping address cannot be changed.
Changing the shipping method from Standard to Priority cannot be done if more than one hour has passed since the order was submitted.
To learn more about which shipping partners we use, please visit this page.
For more information, please email firstname.lastname@example.org.