If your order was cancelled, the refund is processed automatically back to your original payment method at time of cancellation. Please allow 5-10 business days for bank processing before the refund will appear back in your bank account.
If you are unhappy with the order you received or if you received a damaged product, please email firstname.lastname@example.org. Reports made to the Support team over the phone will not be accepted.
In your email, please include:
1) Name on the account
2) Order number
3) Name of your project or product
4) Describe the issue. Please include pictures of the product you received that demonstrates the issue.
-If your product is damaged, please take a picture to show the damage.
-Else, please take a picture to demonstrate the product issue to explain why you are unhappy with what you received.
Pictures are required in order for the support team to review and compare what was ordered and what was made. After review, we will be happy to work with you to determine on a resolution for a reprint or a refund.