To check on the status of your order, goto your My Orders page.
On the My Orders page, you will find a list of all orders placed. Click on the order number you're looking for to go to the order details page. Then scroll to the bottom of the page to the section titled 'Tracking Details'. There, you can see if the order was received, reviewed, being processed, or if it has been shipped. If it's been shipped, you will see the courier listed along with the tracking number to track its delivery.
On the Order Details page, you will find your order status, order summary, payment details, and to download a pdf copy of your order invoice.
When your order is shipped, a shipping notification email with a tracking number will be sent to your registered email address. Zno does not track order delivery to ensure order is delivered by estimated delivery window. We are not responsible for delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc).
Zno does not track order delivery to ensure order is delivered by estimated delivery window. If the shipping company has not delivered your order as reported on their website, please email Zno (firstname.lastname@example.org) with your order number and expected delivery date so that Zno may open an investigation with shipping company. Please note Zno will need to wait for investigation findings with shipping company before any action will be taken. Investigations typically take 2 weeks to conclude.
If shipping company website reflects partial delivery, please contact the shipping company for delivery details for balance as shipping company is in possession of the remaining order.
Zno is not liable for any lost revenue caused by transit delays as a result of customs, or shipping carrier process (such as but not limited to weather/mechanical delays, package marked as undeliverable, address issues, etc).