If there is an issue with the product you received, please email firstname.lastname@example.org. Reports made to the Support team over the phone will not be accepted.
In your email, please include:
1) Name on the account
2) Order number
3) Name of your project or product
4) Describe the issue. Please include pictures of the product you received that demonstrates the issue.
-If your product is damaged, please take a picture to show the damage.
-If you received the wrong product, please take a picture to show what you received instead.
Pictures are required in order for the support team to review and compare what was ordered and what was made. If it was an issue as a result of manufacturing or packaging, we will order a reprint of your project as originally submitted to be made and shipped to you. A new reprint will not be ordered without pictures.