For phone support, please call (650) 489-0125.
Our phone support hours are Monday - Thursday 7am-3pm, and Friday 7am-1pm PST.
If you received a defective or damaged product please email firstname.lastname@example.org. Reports made to the Support team over the phone will not be accepted. Pictures are required to demonstrate the defect or damage.
In your email, please include:
1) Name on the account
2) Order number
3) Name of your project or product
4) Describe the issue. Please include pictures of the product you received that demonstrates the issue.
-If your product is damaged, please take a picture to show the damage.
-If you received the wrong product, please take a picture to show what you received instead.
Pictures are required in order for the support team to review and compare what was ordered and what was made and delivered to you. If it was an issue as a result of manufacturing or packaging, we will order a reprint of your project to be made and shipped to you. A new reprint will not be ordered without pictures.