All orders are produced and shipped from Zno’s print lab in Shanghai, China.
International orders and those with Priority Shipping are shipped directly from the print lab in Shanghai, China. Zno’s shipping partners include, but are not limited to: DHL, DPEX, SF Express, Aramex, UPS, or FedEx. Customers cannot select or change the shipping method of their order. The method is selected by Zno based on the best method for that order’s ship-to address and included products.
Standard Shipping orders are bulk shipped to a local distribution center and then passed to a local shipping partner for final delivery. The order status will reflect "In Production" until the local shipping partner processes the shipment.
The Shipping Date is an estimation. It is not a guarantee. All our products are custom made and some products require additional time. Once an order has shipped, you will receive a shipping notification email with a tracking number.
All orders will receive a tracking number from the shipping partner. Once the shipping label is created, you will receive a shipping notification email with a tracking number. Please allow 1-2 days for the tracking number to update as it can take some time for the shipping carrier to process the shipment.
Zno does not track order delivery to ensure order is delivered by estimated delivery window.
Zno is not responsible for delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). Zno does not collect nor are we responsible for VAT but we are responsible for custom duties.
If customs duties are required to collect an order, please email support@zno.com a picture of the paid customs duties receipt and we will refund the customs payment.
Zno is not liable for any lost revenue caused by transit delays as a result of customs, or shipping carrier process (such as but not limited to weather/mechanical delays, package marked as undeliverable, address issues, etc).
If the order is shipped via UPS SurePost or UPS Mail Innovations Expedited, UPS will transfer the package(s) to USPS for delivery. Please use the tracking number to track the order first on UPS’s website and then on USPS.
Zno does not track order delivery to ensure order is delivered by estimated delivery window. If the shipping company has not delivered your order as reported on their website, please email Zno (support@zno.com) with the order number and expected delivery date so that Zno may open an investigation. Please note Zno will need to wait for investigation findings with the shipping company before any action will be taken. Investigations typically take two weeks.
If the shipping company website reflects a partial delivery, please contact the shipping company for delivery details as they may be in possession of the remaining order.