To check on the status of your order, go to your My Orders page.
On the My Orders page, you will find a list of all your orders placed. Click on the order number you're looking for. This will take you to the order details page and give you an Estimated Delivery date.
This date is an estimated date of delivery. It is not a guarantee.
All products are custom made in our Shanghai lab and some products may require additional time. You will receive a shipping notification email with a tracking number when the shipping label has been created for your order.
If you scroll to the bottom of the page to the section titled 'Tracking Details.' There, you can see if the order was received, reviewed, being processed, or if it has been shipped. If the order has been shipped, you will see the courier listed along with the tracking number so you can track the shipment.
For orders with Standard Shipping - order status will reflect "In Production" until local courier processes shipment.
On the Order Details page, you will find your order status, order summary, payment details, and to download a pdf copy of your order invoice.
When the shipping label for your order is created, a shipping notification email with a tracking number will be sent to your registered email address. Please allow 1-2 days for the shipping carrier to process shipment before the information is reflected on their website.
Zno does not track order delivery to ensure order is delivered by estimated delivery window. We are not responsible for delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc).
If the shipping company has not delivered your order as reported on their website, please email Zno (firstname.lastname@example.org) with your order number and expected delivery date so that Zno may open an investigation with shipping company. Please note Zno will need to wait for investigation findings with shipping company before any action will be taken. Investigations typically take 2 weeks to conclude.
If shipping company website reflects partial delivery, please contact the shipping company for delivery details for balance as shipping company is in possession of the remaining order.
We are not responsible for any delays as a result of customs, or shipping carrier process (such as weather/mechanical delays, package marked as undeliverable, address issues, etc). We do not collect nor are we responsible for VAT, but we are responsible for custom duties. If customs duties are required to collect your order, please email email@example.com a picture of your paid customs duties receipt and we will refund your customs payment.
Zno is not liable for any lost revenue caused by transit delays as a result of customs, or shipping carrier process (such as but not limited to weather/mechanical delays, package marked as undeliverable, address issues, etc).
If your order is shipped via UPS SurePost or UPS Mail Innovations Expedited, UPS will transfer the package(s) to USPS for delivery. Use your tracking number to track the order on first UPS and then USPS websites for details.